Order Cancellation and Refund Policy

Order Cancellation
You have the right to cancel an order up to 5 minutes from placing the order on our website.
While every effort is made to ensure that accurate pricing and descriptions are maintained, we
reserve the right to cancel any order that is based on inaccurate information.


An order may be subsequently cancelled by Floral Story after you have received a confirmation and
Floral Story reserve the right to cancel any order, before or after acceptance, and will notify you
immediately of any such cancellation.

Refund Policy
Floral story takes customer satisfaction very seriously. In the case of problems with your order,
please contact Floral Story through our live chat or call us on our hotline number and we will assist

you. In appropriate cases, if you have already been billed by Floral Story, we will issue full or partial
refunds. In the following cases: if you did not receive your order or received an incorrect order, you
may be issued a full refund; if part of your order is missing, we may issue a partial refund. In every
event, we will do our best to ensure your satisfaction.