Terms and Conditions

Ratification of the Agreement

To be a member of the website of floralshopuae.com, first of all it is required that you fill in the registration form and then agree and undertake to comply with the provisions of the user agreement for Floral Story. By filling in and ratifying the registration form or getting any services or ordering a product using this system, the user agrees to be bound by the user agreement of Floral Story.


You are responsible for making all arrangements necessary for you to have access to the website. You are also responsible for ensuring that all persons who access the website through your Internet connection are aware of these website terms and that they comply with them. By viewing, using, accessing, browsing, or submitting any content or material on the site, you agree to these Terms of Use as a binding legal agreement between you and Floward.com, without limitation or qualification. The term “you” or “You” shall refer to any person or entity, who views, uses, accesses, browses or submits any content or material to the site. If you do not agree to these Terms of Use, then you may not use the site. Floward.com reserves the right to modify these Terms of Use at any time without prior notice. You agree that each visit you make to the sites shall be subject to the then-current Terms of Use, and continued use of the site now or following modifications in these Terms of Use confirms that you have read, accepted, and agreed to be bound by such modifications.


The terms and conditions apply to floralshopuae.com website and its associated applications on iPhone, Android, and mobile site platforms.

Order Cancellation

You have the right to cancel an order up to 5 minutes from placing the order on our website. While every effort is made to ensure that accurate pricing and descriptions are maintained, we reserve the right to cancel any order that is based on inaccurate information.


An order may be subsequently cancelled by Floral Story after you have received a confirmation and Floral Story reserve the right to cancel any order, before or after acceptance, and will notify you immediately of any such cancellation.

Product Delivery

During any product delivery made by Floral Story, if the client is not available in the address specified in the system, the product ordered by the client shall not deliver to anywhere else. Within the framework of such a case, the member must accept all legal responsibilities arising from ordering a product to an address where he/she does not exist.

Refund Policy

Floral story takes customer satisfaction very seriously. In the case of problems with your order, please contact Floral Story through our live chat or call us on our hotline number and we will assist

you. In appropriate cases, if you have already been billed by Floral Story, we will issue full or partial refunds. In the following cases: if you did not receive your order or received an incorrect order, you may be issued a full refund; if part of your order is missing, we may issue a partial refund. In every event, we will do our best to ensure your satisfaction.

Price and Payment

Debit / Credit Cards: Please read the following terms of use and disclaimers carefully before using Debit / Credit Cards:


The customer order cancellation is limited to a maximum time of 5 minutes from the time of placing the order.


The customer refund procedure might take 2-7 working days to process on the Debit /Credit Cards bank payment gateway. The customer has to follow on with the bank in case of any delay in crediting back the customer’s account with the amount previously paid by the customer. We will send an email to the customer that contains a printout of the refund advice printed from Debit /
Credit Cards bank payment gateway as reference in case the customer wants to revise the bank with. Customers using the Debit / Credit Cards facility are requested to be available on their respective contact numbers.


Credit or Debit cards used in placing orders through the online payment gateway on website (floralshopuae.com) or applications must belong to the user. Otherwise, the user must attain the legal permission from the card owner to perform the transaction.


The customer is entirely liable for placing an order using the Debit / Credit Cards facility after carefully reading all the terms & conditions.